Refund policy

The following is an overview of our return policy. Because each situation is unique, a review of every return request will be completed by a qualified US Industrial employee. Please call us at 888-995-7225 to discuss any returns or email us at sales@usmezzanines.com. 

There will be a 20% restocking charge on returns for new items purchased online through our Online Store provided that the item has not been used or damaged. Certain custom-made or specialty orders may require additional charges. 

All returns must be pre-approved by a US Industrial Corp representative. If approved, the goods must be received within 15 days. Shipping and handling are the responsibility of the buyer and freight arrangements for all returned items should be prepaid unless otherwise specified and approved by US Industrial Corp. All freight charges incurred are the responsibility of the buyer unless pre-approved by US Industrial Corp.

For used items purchased over the phone or in person, or for other questions regarding returns, please call 888-995-RACK or email us at sales@usmezzanines.com