Freight Information

Note: Freight rates and carriers change daily. At the time of your shipment, if the freight rate is higher than quoted, we will contact you with the added cost.

Based on the unpredictable local and national climate with respect to labor shortages, we regret to inform our customers that many freight companies are experiencing long delays in both picking up freight and delivering. US Industrial Corp cannot foresee these delays and cannot be responsible for a carrier’s actions. Several carriers have also given notice that they will only accept any freight claims for 5 days after delivery, therefore any claim you wish to file must be noted immediately on the carrier bill of lading and claim filed within this time frame.

If An Item Arrived Damaged:

*Be Sure To Note Any Damage On The Receiving Record When Your Order Is Delivered. This Is Very Important!*

If You Had US Industrial Coordinate Your Freight Options: 

Be sure to make detailed notes on the receiving record that the freight arrived damaged and call us as soon as possible. The signed delivery receipt represents your acceptance of the complete order in good order. If you fail to specify that your order arrived damaged or was missing pieces on the receiving record, there is very little we can do to help you file a freight claim. In addition, you will be responsible for any concealed (internal) damages if not reported to US Industrial Corp within 24 hours of delivery.

If Your Order Was Shipped To You Freight Collect: 

Please refuse the order and file a freight claim with the freight company.

It is important that you take photos of the damaged item(s) and email them to your solutions specialist or sales@usmezzanines.com before calling. Be sure to include a description of the problem and a way to contact you in your email.